Payment Before Delivery
Payment must be made in full before any items are released for shipping. Under no circumstances will we dispatch or deliver goods without full payment or on any credit terms.
Credit Card Fraud Prevention
PoolSpot uses Signifyd, a third-party fraud prevention and protection service to screen potentially fraudulent orders. Sometimes legitimate orders are flagged as possible fraud. We will attempt to contact you if your order has been flagged. If we cannot contact you within 5 business days we will cancel your order. We may require proof that you are the legitimate credit card holder.