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OZpoolshop Returns Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For all returns

If you need to return an item, please email returns@ozpoolshop.com.au

Please include

  1. Your full name.
  2. Your contact details including address, phone numbers and email.
  3. As much information as possible about why the product is being returned.
  4. The invoice number, or a copy of your invoice/proof of purchase.

We will not accept any returned goods without a Returns Authorisation.

Change of mind / Ordered the wrong item

We are not required by the Australian Consumer Law to provide a refund if you simply change your mind or order the wrong product.

However, we will gladly accept returns for an exchange or credit when:

  • You contact us within 14 days of purchase.
  • The item is in a resaleable condition - Resalable condition means that the product is still in its original packaging and includes all included accessories, and is not used or damaged in any way.

Exempt items

  • All special order or made to order items including pool covers, spa covers, pool cover rollers and pool liners.
  • Any item that has been installed, including installation by us, or used in any way.

The returns process

  1. Contact us for a Returns Authorisation number (RA).
  2. Even if the item was shipped to you for free, or at a specified rate, you are required to pay for shipping charges. You can send the items back to us using Australia Post or a service such as Temando. You must insure the shipment or accept the risk of loss or damage during shipment. If you wish us to arrange a pickup for you, you must arrange for the item to be left in a secure pickup location. We will then deduct the shipping cost from your credit or exchange.
  3. Items will be assessed to see if they are in a resalable condition.
  4. We will provide you with a credit or exchange.

Wrong item was delivered or was damaged in transit

Please contact us as soon as possible to arrange a replacement. We will not accept wrong item returns if it has been more than 14 days since delivery, or if the item has been used.

We will take care of pickup for the incorrect or damaged item and the cost of freight for the replacement item.

Faulty items / Warranty claims

If you believe the product you received is faulty, please contact us as soon as possible.

Most Manufacturers provide their own warranty. However, please contact us first to assess your eligibility for a warranty service.

Please provide

  1. Your full name.
  2. Your contact details including address, phone numbers and email.
  3. As much information as possible about the fault.
  4. The invoice number, or a copy of your invoice/proof of purchase.

Based on this information, we will assess whether the item is faulty and whether it is a major or minor fault.

Major Fault

You are entitled to either a repair, replacement, a store credit or a refund. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. In the case of a return or replacement, we will bear the cost of return shipping.

Minor Fault

If the problem is not major, we will repair the item within a reasonable time.  If it is not repaired in a reasonable time you can choose a refund or replacement.

Poolspot /
Camp Hill Marketplace, 17 Samuel St Camp Hill, QLD, 4152 Australia 4152 Australia Camp Hill Marketplace, 17 Samuel St Camp Hill, QLD, 4152 Australia
+61 7 3124 0258 info@poolspot.com.au