Shipping Policy and Delivery Information


Payment Information
Payment Before Delivery

Payment must be made in full before any items are released for shipping. Under no circumstances will we dispatch or deliver goods without full payment or on any credit terms.

Credit Card Fraud Prevention

PoolSpot uses Signifyd, a third-party fraud prevention and protection service to screen potentially fraudulent orders. Sometimes legitimate orders are flagged as possible fraud. We will attempt to contact you if your order has been flagged. If we cannot contact you within 5 business days we will cancel your order. We may require proof that you are the legitimate credit card holder.

Order Dispatch
Dispatch Times

We endeavour to dispatch your order as soon as possible. We generally aim to dispatch stocked items within 1-2 business days. Factors that may affect this include:

  • Seasonality.
  • Proximity to public holidays.
  • Items are not in stock and need to be backordered.
  • Your payment has not cleared, or has been flagged as possibly fraudulent.
  • The order contains bulky, oversized or dangerous goods.
  • The shipment is being sent directly to you from a supplier.
PO Boxes
PO Boxes

Please contact us if you require us to deliver to a PO Box. Oversize and heavy / bulky items, as well as dangerous goods, cannot be sent with Australia Post.

Delivery Information
Delivery Information
  • When checking out, please enter your address details carefully. We will not accept responsibility for deliveries made to incorrect addresses as a result of user error.
  • Using a work address is sometimes the best way to receive a parcel if there is nobody home to accept the delivery. Also, rates are often cheaper to a business address.
  • To prevent any delays in your delivery, please ensure there will be somebody to accept the delivery.
  • When checking out, you can opt for an "unattended delivery" (Authority to Leave) which will authorise the courier to leave the delivery in a safe location at your address. This is at the discretion of the courier and we cannot guarantee your order will be left in a particular location. You can contact us and request an unattended delivery/authority to leave after ordering and before your order has shipped. Some carriers allow changes to delivery instructions after the item has been shipped. This varies by carrier, and can be arranged with the carrier directly.
  • We accept no liability for parcels accepted or signed for by a third party or left unattended on your behalf.
Insurance
Insurance

PoolSpot recommends that you take out insurance on your order. Delivery insurance is available during checkout. This is provided by QBE via our freight partner Temando. More info here PoolSpot accepts no liability for lost or damaged parcels where delivery insurance was opted-out.

Carriers
Carriers
Same Day / 3 Hour Direct Couriers
Priority / Express Couriers Please, DHL, Express Post, Fastway, StarTrack, TNT, Toll Priority
Standard Australia Post, Couriers Please, Fastway, Toll IPEC
International DHL, UPS
Dangerous Goods Brisbane metro only (select areas)
Bulky Allied, Cope, Hunter Express, Mainfreight, StarTrack, Toll IPEC
Installation
Installation

We can provide delivery and installation in Brisbane, Ipswich, Redlands, Logan, Gold Coast & Sunshine Coast only.

Order Tracking
Order Tracking

We will endeavour to give your a tracking number where possible. You can track your existing order here.